LiveChat Pricing 2026
LiveChat is a live chat software platform for real-time customer support. With a free plan (ad-supported), Starter at $29/month for up to 3 agents, and Business at $59/month for up to 10 agents, LiveChat is an affordable alternative to expensive customer support platforms. Includes AI chatbots, ticketing, and customer analytics.
Quick Pricing Summary
- Free: $0/month (1 agent, ad-supported, 300 visitors/month limit)
- Starter: $29/month (up to 3 agents, unlimited visitors, basic analytics)
- Business: $59/month (up to 10 agents, advanced features, AI chatbots, automation)
- Enterprise: Custom pricing (50+ agents, dedicated support, SSO)
- Setup fee: $0 (no setup costs)
- Best for: Small to mid-size customer support teams, startups, e-commerce
LiveChat Pricing Plans (2026)
| Plan | Price | Agents | Key Features |
|---|---|---|---|
| Free | $0 | 1 | Live chat, ad-supported, 300 visitors/month |
| Starter | $29/month | 3 | Unlimited visitors, basic analytics, canned responses, mobile apps |
| Business | $59/month | 10 | Advanced analytics, AI chatbots, automations, ticketing, reports |
| Enterprise | Custom | 50+ | Dedicated account manager, SSO, API access, priority support |
Monthly Cost Scenarios
| Team Setup | LiveChat | Crisp | Zendesk |
|---|---|---|---|
| 1 Agent | $0 (free) | €0 (free) | $49 |
| 3 Agents | $29 | €25 | $147 ($49x3) |
| 5 Agents | $29 | €25 | $245 ($49x5) |
| 10 Agents | $59 | €25 | $490 ($49x10) |
LiveChat Features by Plan
Free & Starter Include:
- Live chat widget (customizable)
- Conversation history and transcripts
- Canned responses (quick replies)
- Mobile apps (iOS/Android)
- Basic visitor tracking
- Email integration
Business Plan Adds:
- AI chatbots (no-code builder)
- Automatic messages and triggers
- Advanced customer analytics
- Ticketing system
- Detailed reports and insights
- Visitor monitoring and segmentation
- Slack integration
Enterprise Adds:
- Dedicated account manager
- SSO (Single Sign-On)
- Advanced API access
- Custom integrations
- Priority support
- Data retention policies
Cost Optimization Tips
- Free Plan is Real: LiveChat's free plan is fully functional. If you're testing or have light traffic, start free.
- Starter at $29 is a Great Value: Unlimited visitors, 3 agents, basic features. Much cheaper than Zendesk ($147+).
- AI Chatbots in Business Plan: At $59/month, Business includes AI chatbots. These can reduce support volume by 20-30%.
- Compare to Crisp: LiveChat Starter ($29) vs Crisp Starter (€25). LiveChat has more features; Crisp has unlimited agents.
- Annual Billing Discount: Pay annually to save 10-15% vs monthly billing.
- Use Integrations: LiveChat integrates with Slack, HubSpot, Zapier. Connect your existing tools.
How LiveChat Compares to Competitors
| Platform | Entry Price | Best For | Differentiator |
|---|---|---|---|
| LiveChat | $29/mo | Small to mid teams | AI chatbots, good value |
| Crisp | €25/mo | Cost-conscious teams | Unlimited agents |
| Intercom | $500+/mo | Enterprise, product-focused | In-app messaging, tours |
| Zendesk | $49+/agent/mo | Enterprise support teams | Ticketing focus, scalable |
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Related Pricing Guides
Crisp Pricing
Budget customer support alternative
Zendesk PricingEnterprise support platform
Intercom PricingPremium customer communication
Related Reading
- Why SaaS Companies Are Raising Prices in 2026 — the 4 forces behind the wave: AI infrastructure costs, free tier squeeze, investor pressure, and market consolidation
- How to Budget for SaaS Price Hikes in 2026 — practical guide: the 15–20% buffer rule, renewal calendar, negotiation scripts, and when to switch
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